FollowMyHealth Reviews
FollowMyHealth Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FollowMyHealth reviews show a 1.3 star rating based on 9 customer reviews. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable. Reviews mention website and billing problems and poor customer service.
Key Takeaways for Future Customers
- Expect recurring login and account access issues; contact your provider if possible.
- Be prepared for limited customer service and delayed support when reporting problems.
- Monitor billing closely since reviews flag high price level and payment concerns.
Negative Feedback / Risk Areas
- Frequent sign‑in failures and lost provider connections.
- Lack of responsive support and difficulty finding help.
- Confusing portal display, missing dates, and unreliable messaging.
- Customer complaints about website, billing, and account authorization.
Positive Feedback
Some patients report useful access to test results and positive experiences when the provider enables full features.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FollowMyHealth reviews show a 1.3 star rating based on 9 customer reviews. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable. Reviews mention website and billing problems and poor customer service.
Key Takeaways for Future Customers
- Expect recurring login and account access issues; contact your provider if possible.
- Be prepared for limited customer service and delayed support when reporting problems.
- Monitor billing closely since reviews flag high price level and payment concerns.
Negative Feedback / Risk Areas
- Frequent sign‑in failures and lost provider connections.
- Lack of responsive support and difficulty finding help.
- Confusing portal display, missing dates, and unreliable messaging.
- Customer complaints about website, billing, and account authorization.
Positive Feedback
Some patients report useful access to test results and positive experiences when the provider enables full features.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aurora, Illinois
My dcctor sent a letter to me on my...
My dcctor sent a letter to me on my followmyhealth in inbox I guess. I can see all my test results and that's where she says the letter is.
But I can't find it anywhere. How can I get help?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Myrtle Beach, South Carolina
Our of nowhere they don't recognize you even if it is the same phone number then it is impossible to get back on without talking to someone and of course there is no one to talk to!!!!!
use the app rarely usually about 2 a year when there is lab work to check. the followmyhealth app works then out of the blue it doesn't recognize me.
When I then change my password it doesn't recognize me
- If you get the on then it usually has the infor you want
- Not reliable
Preferred solution: get on the app again
User's recommendation: Ger the company to try another method of communication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI will not give you my credit card. I...
I will not give you my credit card. I did this once and had so much trouble.
You are a scam! I am amazed you are still in business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Super duper pissed
I am not further now at signing in than I was when I started and I really hate it when I have to type at least 100 characters.
Ashburn, Virginia
Unable to sign in Please help
Unable to sign in
Please help
Put all the information in - like I've done many times before - and am unable to sign in - need help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Schenectady, New York
Invitation for account authorization doesn't work
- - Trying to authorize another FollowMyHealth account to mine.
- - Invitee signed in but could not reach the authorization code screen after three tries.
I'm trying to give someone authorization to access my followmyhealth account. That person also has a followmyhealth account.
I followed the procedure to do so. The invitee received the invitation, signed into their account but could not get to the screen that asked for the authorization code.
I tried it three times, to no avail. Can you help?
Also, why is it so hard to find a way to contact followmyheath support?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Your helpline is *** in regards to...
Your helpline is *** in regard to helping senior citizens. The app is geared for Android phones and doesn't work for iOS.
- Lack of support
User's recommendation: Continue to voice your complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Junction, Colorado
Frustration they can't be contacted directly by users
- - The current office limits it to appointment and billing messages.
- - It lacks dates and a complete vaccination list; it feels automated.
My previous doc's office used this to the max so I know it can be extremely good. My current doctor's office has dumbed it down so it's only useful for messaging regarding appointments and billing.
Otherwise it's just full of redundant garbage, There's no dates on anything, relevant stuff like my vaccination list is incomplete although I've given all info to my doc. I get a message that a new doc has been posted and there's basically nothing to see I think it's sent automatically (another preference?). Garbage in garbage out! My doc's office is a rather large organization (pcpgj.com) and FMH yet another interface that wastes my time and does nothing for me.
The Doc's office, doesn't even know how it's supposed to work and nobody there will cop to knowing anything about it. It's like a little bot collecting info, storing it and completely it's worthless the way it's working now.
- Other doctor office used it and it was amazing to see blood results
- Etc posted
- Absolutely no one at my current doc office will step up and solve the problems
Preferred solution: FollowMyHealth should Get together with Primary Care Partners of Grand Junction and work with them until it's fully functioning and useful to the patients as I know from experience it can be.
User's recommendation: complain until they get it working correctly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Junction, Colorado
Frustration
- - Prior doc showed blood tests and visits; useful.
- - Current doc is an interface with redundant data.
- - Nothing is dated; items are out of sequence.
My previous doc used this and posted information regarding blood tests, office visits etc. - it was very useful.
My current doc uses it and all the good stuff is turned off (?). It's mostly an interface (as if I don't have enough with my mobile and email) with redundant information and garbage with regard to conditions and health records. Nothing is dated, things are out of sequence. I talk to their office and they don't even know how it's supposed to work.
pcpgj.com is the office. A complete waste of time and data garbage.
User's recommendation: ignore it and get on with life.
Centreville, Maryland
Unable to connect to provider
- - Provider invited me to connect 6 years ago.
- - Re-installed app on a new phone; connection is lost.
- - App shows not connected; I can't view records.
My healthcare provider has previously invited me to connect - some 6 years ago. Since then, I've had to re-load this app on a different phone, and the connection is lost on the app and online interface.
Everything works from my provider's perspective, and they send several messages whenever I see them, which I received via my email which I used to log onto FollowMyHealth. However, when I log onto FollowMyHealth online or via the app, I get the message that I am not connected to any providers. What gives? This should be an easy fix but I cannot seem to connect, there is no customer support number whatsoever, and I cannot view my medical records.
This is the worst being in the dark.
1 Start since I have to write a negative review in order to get anything fixed? How can I get this fixed?
User's recommendation: Don't do it. Opt for hard-copies of your medical records instead.
Malvern, Pennsylvania
Bad Software
- - Cannot reach Gregory C McMahon, DO via Follow My Health portal; blocked for weeks.
- - I need to contact him due to cancer; I could reach him before.
I have been trying to contact my doctor seven or eight time through the new Follow My Health portal. No success, after weeks, I have cancer.
I need to contact him. before your software I could. You blocked me seven or eight time Weeks go by. I have to mail him.
I am going public on this issue if you continue to block me to my health care. Michael Stephen Bielski trying to contact Gregory C McMahon, DO.
User's recommendation: Done not get this software until they fix the problems!
Aiken, South Carolina
I am trying to change my email address on my portal
- - The portal returns to my original email and won't let me change it.
- - I can't access the check-in form and can't log in, so I created a new email
it keeps sending me back to my original email on my portal will not let me change my email address. I can not get my check in form on my email address and it will not let me log in to my email so I got a new email
User's recommendation: good luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Unable to sign in to portal
- - 4 years as a patient with no prior problems.
- - Cannot access records after trying to log in on a new device; password incorrect; support blamed me.
I have been a patient for 4 years and have never experienced a problem as a patient. The portal was never a problem until I tried to log in using a new device.
I am now unable to access my records because the site says my password is incorrect. I spoke to support and they said the problem was mine.
I followed to the letter all instructions both online and via phone and still can't access my patient info. This is not a good example of customer service!
Preferred solution: Access to my portal
User's recommendation: Be computer literate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPortal never has worked properly.
- - Scheduling an appointment message doesn't work.
- - Incorrect doctor list: doctors not seen for 10+ years, including a retired doctor on page 1.
Follow My Health. Not fixed. as usual.
enooNUsing messages to request an appt. 'Schedule an Appt.' does not work.
Unable to Choose type of appt. Unable to scroll down to correct physician. Have drs. listed i have not seen for 10+ years.
One dr. retired last year, still on 1st page.
Please help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't even add a provider.
- - The action box is a waste.
- - It offers 3 ways to enter providers.
- - None of the options work; the third is Hospitals or Clinics.
Their little action box is totally a waste. It gives "3 ways to enter your providers(s)".
None work for me, and the third choice is Hospitals or Clinics. I am trying to enter my primary health physician and my preferred pharmacy.
Ogden, Utah
If you have problems logging in and the FAQ's are meaningless you are screwed! They don't want to talk to you or even chat with you!
- - I set up a Google account and got a congratulatory email.
- - Now the account can't be found and a different login is advised.
I went in on Google and set up an account and even got a congratulatory email for setting up my new account. But now magically my account can't be found -- really?
So I'm advised to use a different log in approach because I probably didn't really use Google in the first place. What a colossal waste of time -- but even more telling is the unbridled Arrogance!
You can't find the account you congratulated me for setting up and now you're just too busy to communicate with me?
Wow! Gotta call my doc and get a script for industrial strength NAUSEA!
User's recommendation: Don't waste your time!
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attempting to set up accounts, as our Dr., has moved to your service...I have done followed the directions and it still tells me....username/password incorrect....it is so frustrating and wasting my time. Attempted the desktop and mobile...Neither, worked....and the most disgusting there is no immediate help...no phone number, no ready available Customer Service, which means NO CUSTOMER SERVICE....no chat....makes everyone wonder what is being done to our private information....